⁉️Connectivity issues

Slow speed

• Try connecting to a different server. Some servers may not be available on your provider. It all depends on your location. Try to choose servers that are as close as possible to your current location.

• If you are not in China, try using any of the European servers OR the closest server to you (e.g. FI, DE, GB).

• Turn off your router from the network, wait for about 3-5 minutes. Turn it back on. This method of "rebooting" the router will update the IP address and reset the router cache.

• Reboot the device from which you are trying to connect to the VPN.

ChatGPT is not working

ChatGPT prohibits access from most of our servers.

We have specially added servers in Poland and Finland, as well as some Hong Kong servers.

Pay attention!

You need a phone number from a permitted country to register. If you need help with registration, you can contact our support team. After authentication in the chat, you can choose any other server.

Subscription not updating

Make sure you are disconnected from your VPN!

On Windows, iOS, and other devices, this is necessary to update your subscription.

Instructions for updating your subscription: Update subscription

VPN working for 5 minutes and then stop

If you have an Android device, make sure you have disabled power saving mode.

If not, go to Settings > Apps, find ZGC VPN, enable auto launch and disable power saving mode.

If this doesn't help or you have a different device, try rebooting the router or device.

Calls are not working on WhatsApp for iOS

This is easy to fix.

• Open the ShadowRocket app

• At the bottom right, click on Settings

• Open the UDP section

• Turn off the Enable Relay setting

• Connect to the VPN and now calls should work

I still have questions..

Live chat and technical support

✍️Contact support