# Contact support

We provide **urgent** (as much as possible) **support** for all our current and future customers. 

You can contact us using **any available communication method suitable for you.**

{% hint style="success" %}
Support is available in English and Russian 

We do not listen to voice messages!
{% endhint %}

{% hint style="danger" %}
**If you want to get an answer as quickly as possible, please provide all the information that can help solve the problem right away.**\
It is desirable to provide the following information:

* What device and OS are you using? (e.g. Windows) 
* What application are you using to connect? (e.g. v2rayN) 
* Screenshots of the open application 
* Which servers are you trying to connect to 
* Location, internet provider 
* Any other messages related to any errors
  {% endhint %}

{% hint style="info" %}
**Fast responses are provided through the following communication channels:**

* [x] WeChat
* [x] Livechat (in our website)
* [x] Telegram
* [x] VK
  {% endhint %}

## WeChat

WeChat ID: `ZGCsupport`

{% hint style="danger" %}
**Please do not write the word VPN in WeChat!**\
If you use these words in a dialogue with us, we may refuse to provide you with support on WeChat.
{% endhint %}

## Livechat

[Click here to open our website.](https://zgcvpn.ru/)

On the left bottom, there is a button "**Ask a Question!**"("**Задайте вопрос!**",), click there and a dialogue with one of our operators will open.

## Telegram

[Click here to open our Telegram-bot.](https://zgc_vpn_bot.t.me)

Also you can find our bot using username: **@ZGC\_VPN\_BOT**

## VK 

[Click here to open our VK-group.](https://vk.com/zhongguocu)

## Email

You can also contact us by email. 

In this case, we guarantee a response time within 24 hours from the moment of your request.

**<vpn@zgc.su>**