# Contact support

We provide **urgent** (as much as possible) **support** for all our current and future customers. 

You can contact us using **any available communication method suitable for you.**

{% hint style="success" %}
Support is available in English and Russian 

We do not listen to voice messages!
{% endhint %}

{% hint style="danger" %}
**If you want to get an answer as quickly as possible, please provide all the information that can help solve the problem right away.**\
It is desirable to provide the following information:

* What device and OS are you using? (e.g. Windows) 
* What application are you using to connect? (e.g. v2rayN) 
* Screenshots of the open application 
* Which servers are you trying to connect to 
* Location, internet provider 
* Any other messages related to any errors
  {% endhint %}

{% hint style="info" %}
**Fast responses are provided through the following communication channels:**

* [x] WeChat
* [x] Livechat (in our website)
* [x] Telegram
* [x] VK
  {% endhint %}

## WeChat

WeChat ID: `ZGCsupport`

{% hint style="danger" %}
**Please do not write the word VPN in WeChat!**\
If you use these words in a dialogue with us, we may refuse to provide you with support on WeChat.
{% endhint %}

## Livechat

[Click here to open our website.](https://zgcvpn.ru/)

On the left bottom, there is a button "**Ask a Question!**"("**Задайте вопрос!**",), click there and a dialogue with one of our operators will open.

## Telegram

[Click here to open our Telegram-bot.](https://ZGC_VPN_BOT.t.me)

Also you can find our bot using username: **@ZGC\_VPN\_BOT**

## VK 

[Click here to open our VK-group.](https://vk.com/zhongguocu)

## Email

You can also contact us by email. 

In this case, we guarantee a response time within 24 hours from the moment of your request.

**<vpn@zgc.su>**


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiki.zgcvpn.com/en/support/contact.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.